The Biking Solution

Mystery Shopping

Mystery shopping is a powerful tool to measure customer feedback of your store, staff, and product selection. TBS Mystery Shopping can measure customer experience against your competition, against previous visits to your store, and even against other TBS members.

  • Evaluate your current sales staff and make immediate improvements where needed.
  • Measure the effectiveness of new hires or new training programs.
  • Judge what’s really going on in your store on manager days-off.
Alan Davis, Princeton Sports, Baltimore, MD

"New to The Biking Solution, my brother and I attended Best Practices training with one goal: to return to the store with one great idea that will pay for the trip. We left this seminar with more than ten 'best practices' to implement, most of which we have successfully used and profited from! TBS' Best Practices training is a great example of TBS helping bicycle retailers reach the next level!"

Alan Davis,
Princeton Sports
Baltimore, MD

Training
Statistic

  • Members that attended TBS Training increased their year-over-year revenue by 11% (as compared to the average member at a rate of only 7%).